Re: Audience lists don't get populated

Hello Dmitry,

I also looked into your user lists and found that they look the same except for ad group targeting settings, which shouldn't affect the user list membership.

I'm contacting the engineering team and will get back to you when we have more updates on this.

Best,

Thanet, AdWords API Team

On Saturday, November 19, 2016 at 4:39:27 PM UTC+9, Dmitry Ovod-Marchuk wrote:

Hi Nadine,

Thank you for the reference. It didn't help though.

1. Of course we've been waited far more than 72 hours.

2. The size of the empty list (441995202) should be as big as non-empty one (440835967) as they have the same configurations and were created in the same moment. The non-empty list is bigger than 1000 users at the moment.

Could you please have a look by yourself?

On Saturday, November 19, 2016 at 5:09:11 AM UTC+2, Nadine Sundquist (AdWords API Team) wrote:

Hi Dmitry,

Could you please look at the Caveats section of the Remarketing guide to make sure that your list doesn't fall under one of the caveats? For example, the list size will continue to say 0 until there are at least 1000 addresses. Another thing is that it can take several hours for the list to populate after you've uploaded the emails. Hopefully, one of the caveats will explain the mystery. If not, feel free to get back to me.

Thanks,

Nadine, AdWords API Team

On Friday, November 18, 2016 at 7:35:42 AM UTC-5, Dmitry Ovod-Marchuk wrote:

Hi Shwetha,

In fact the list created via API is the one that doesn't get populated.

ID 440835967 — "(3) Scaler / product viewers at by.holiday.by" — Created manually, and it gets populated

ID 441995202 — "Scaler / product viewers at by.holiday.by" — Created via API, doesn't get populated

Could you please check it what's wrong?

Thanks.

On Thursday, November 17, 2016 at 9:07:32 PM UTC+2, Shwetha Vastrad (AdWords API Team) wrote:

Hi Dmitry,

If the user lists created either through the API or the UI have the same parameters, they should be populated in a similar manner. Since some of the user lists created in the UI are not populated as well, this doesn't look like it is specific to AdWords API. I suggest that you post your question in the AdWords community forum as they are better equipped to answer this question. 

Regards,

Shwetha, AdWords API Team.

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