Re: Complaint about PHP client library not fixing problems and closing issues prematurely

Hi Chloe,

Sorry if my words weren't clear. 

Of course, we're trying to help you but as we're not expert in Heroku and we can't try many things on your account directly, it's difficult for me to help you resolve the issue very quickly.

Could you please give me your requestId (if you can get it from the log) or your clientCustomerId via Reply privately to author please?

I need to use that to double check if your request's response has been sent out from our server.

Thank you so much in advance.

Best,

Thanet, AdWords API Team

On Tuesday, August 30, 2016 at 6:30:03 AM UTC+7, Chloe wrote:

Please contact GitHub to get them to fix their site. I still can't comment. See the screenshot above.

Just because I mention Heroku, you are using that as a red herring. That's like me saying "the software is running on a Dell computer" and you responding "oh Dell is out of our scope". 

The errors are becoming more & more frequent now. I ran a request from development against the production database and production AdWords to collect a log file. It ran very, very slow. Here is the request info log:

[Aug 28 2016 03:25:58.000000 - ERROR] effectiveUser=9999999999 service=AdGroupCriterionService method=query operators={} responseTime=null requestId=null operations=null units=null server=adwords.google.com isFault=true faultMessage=Error Fetching http body, No Content-Length, connection closed or chunked data

Here is the soap XML log:

[Aug 28 2016 03:25:58.000000 - ERROR] POST /api/adwords/cm/v201605/AdGroupCriterionService HTTP/1.1
Host: adwords.google.com
Connection: Keep-Alive
User-Agent: PHP-SOAP/5.6.24, gzip
Accept-Encoding: gzip, deflate
Content-Encoding: gzip
Content-Type: text/xml; charset=utf-8
SOAPAction: ""
Content-Length: 434
Authorization: Bearer xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201605">
  <SOAP-ENV:Header>
    <ns1:RequestHeader>
      <ns1:clientCustomerId>9999999</ns1:clientCustomerId>
      <ns1:developerToken>xxxxxxxxxxxxxxxxx</ns1:developerToken>
      <ns1:userAgent>ShopWiz (AwApi-PHP/10.0.0, Common-PHP/10.0.0, PHP/5.6.24)</ns1:userAgent>
    </ns1:RequestHeader>
  </SOAP-ENV:Header>
  <SOAP-ENV:Body>
    <ns1:query>
      <ns1:query>SELECT Id, KeywordText, KeywordMatchType, AdGroupId, Status, CpcBid where CriteriaType = KEYWORD and CampaignId = 423787137 LIMIT 11000,1000</ns1:query>
    </ns1:query>
  </SOAP-ENV:Body>
</SOAP-ENV:Envelope>
HTTP/1.1 200 OK
Content-Type: text/xml; charset=UTF-8
Content-Encoding: gzip
Date: Sat, 27 Aug 2016 16:57:57 GMT
Expires: Sat, 27 Aug 2016 16:57:57 GMT
Cache-Control: private, max-age=0
X-Content-Type-Options: nosniff
X-Frame-Options: SAMEORIGIN
X-XSS-Protection: 1; mode=block
Server: GSE
Alt-Svc: clear
Transfer-Encoding: chunked

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