Re: Lots of Spurious Policy Violations for "Destination not working"

Zweitze,

thanks for your thoughts! Unfortunately this is an account that we manage for a client, so I do not have access to the webserver logs or firewall configuration. The URLs are plain HTTP, so that's probably also not the culprit.

Something I forgot to mention is that when I select a random one of these disapproved ads in the web interface and use the "Test" button, it consistently shows that URL does, indeed, work. As far as I know, this also checks for final URL mismatches like cross-domain redirects and the like.

Of course, the fact remains that the Adwords crawler for one reason or another could not access the landing page, but I find it curious that we're experiencing this in a much greater frequency than, say, a few months ago.

Thanks again and best regards,

Dorian

On Thursday, November 24, 2016 at 12:11:30 PM UTC+1, Zweitze wrote:

I haven't experienced this but I would proceed as follows:

- Check the logs on the webserver, look for all requests asking that URL. See whether the webserver responded 200.
- Don't forget to check the firewall which could have been denying access to certain users/ip addresses etc.
- If you use a Tracking Template look careful into that, make sure that it redirects to the final URL. I can imagine that Google will penalize after finding out requests are redirected to a different URL.

If HTTPS, are you using a well-known CA? Certain CAs are not trusted by all computers on the world. Note: I don't know which CAs Google trusts. BTW I don't think this is your issue, more a theoretical possibility.

Hope this helps.


On Thursday, November 24, 2016 at 9:23:17 AM UTC+1, Dorian Kind wrote:

Hello,

first of all I want to apologize, this is a question that is not strictly about the Adwords API. However, in my experience I've been able to get more valuable information in this group than in the Google Advertiser Community.

So since a few months we've been increasingly experiencing the phenomenon that lots of our ads are being disapproved with a reason of "Destination not working" even though both final URL and final mobile URL work just fine. This is especially notable when creating a large number of new ads over the API, but sporadically also for ads that have been running for a long time but are now being disapproved for the same reason. When escalating to Adwords support, we are usually being told that while the URLs they check do work for them, the only thing they can do is re-submit the campaign for review, which usually doesn't help.

Has anyone been experiencing the same?

Many thanks for any feedback and best regards,
Dorian

--
--
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
 
You received this message because you are subscribed to the Google
Groups "AdWords API Forum" group.
To post to this group, send email to adwords-api@googlegroups.com
To unsubscribe from this group, send email to
adwords-api+unsubscribe@googlegroups.com
For more options, visit this group at
http://groups.google.com/group/adwords-api?hl=en
---
You received this message because you are subscribed to the Google Groups "AdWords API Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email to adwords-api+unsubscribe@googlegroups.com.
Visit this group at https://groups.google.com/group/adwords-api.
To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/57601af5-3d9f-4625-b813-c627f8b49500%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.